3:00 PM - 5:00 PM
Keynote Speaker ~ VJ Smith
The best experience a person can get at your business is excellent customer service.
Customer service is the backbone of every successful industry. It can make a customer a regular and it can spread faster by word of mouth than any traditional marketing you can place. Whether it be retail, hotels, or an attraction, a person’s experience can be enhanced or tarnish an experience very quickly. We all know it’s important to make each customer feel special, but how do we ensure we are not forgetting the basics. VJ Smith, author of The Richest Man in Town and Can You Hear What I See is going to remind us how to kick it up a notch making the customer experience. Having been speaking on his experiences for 20 plus years, VJ is sure to reignite passions and move attendees.
Visit Minot, the Minot Area Chamber of Commerce, and the Small Business Development Center have partnered to bring three seminars to Minot on April 28, 2020. The events are scheduled at the Grand Hotel. Please RSVP to one, two or all three of these events at www.minotchamber.org.
10 a.m. – Free Customer Service Seminar
1:30 p.m. - Free Seminar on Recruiting & Retaining a Qualified Workforce
3:00 p.m. – Visit Minot Annual Meeting - $10
VJ will Keynote the Minot Convention & Visitors Bureau Annual Meeting.
Visit Minot will hand out the 2020 Travel Awards
The unveiling of One Brand materials.
Light appetizers and beverages will be served.